Complaints procedure

Tell us first

Email complaints@loseweightfast.co.uk with your order number and what went wrong. You can also write to us or call the care team. We would rather hear about a problem than have you go elsewhere.

What happens next

• We acknowledge every complaint within two working days
• We investigate and give a full response within ten working days
• If it needs longer, we tell you why and when to expect a decision
• Clinical complaints are reviewed by our Superintendent Pharmacist

If you are not satisfied

You can escalate to the relevant regulator:

• General Pharmaceutical Council: for the pharmacy or a pharmacist. pharmacyregulation.org
• Care Quality Commission: for the online prescribing service. cqc.org.uk
• MHRA: for medicine quality or safety concerns. gov.uk/mhra
• Information Commissioner's Office: for data protection. ico.org.uk

Reporting side effects

Suspected side effects should be reported through the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk as well as to us. Reports from patients are taken as seriously as those from clinicians.