Talk to our care team
Clinical questions, order problems or a plan you want to change , there is a real person at the other end of all three routes below.
Message your care team
From inside your account
The fastest route for anything clinical, side effects, dose changes or switching treatment. Your message goes to the prescribing team with your record attached.
Open my accountsupport@loseweightfast.co.uk
For order queries, deliveries, refunds and anything account related. We reply within one working day, usually much sooner.
Send an emailPhone
0800 000 0000
Monday to Friday, 9am to 6pm. Saturday and Sunday, 10am to 4pm. Calls are free from UK landlines and mobiles.
Call usIf this is a medical emergency
Do not use this page. Call 999 for anything life-threatening, or 111 for urgent medical advice. Severe abdominal pain spreading to your back, difficulty breathing, or swelling of the face or throat all need immediate attention.
Reporting a side effect
Tell us, and also report it through the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk. This is particularly important for newly authorised medicines such as Foundayo, where the safety picture is still being built.